Insights

My pill organizers tell me what to take and when. But they can't tell me why I'm taking something, which doctor prescribed it, or when my dosage changed. Here's how that gap shaped medication management in Health Harmony—and why I think healthcare technology needs to work with the systems patients already use.

We often test whether patients can complete a workflow. But how much capacity are we assuming they have when they do it? I'm exploring what it means to design healthcare technology for the bad days, not just the good ones.

My mind never shuts off, and it's constantly whirling with new ideas, concepts for potential workflows, potential enhancements for already existing features, and long-term ideas that could add value for my users. But having all these ideas can make it hard to figure out where to start, and what provides the user with the most value. I am a pen-and-paper girlie, so I write everything down on sticky notes or in my product notebook and put it up on my pin board in a now next lat

Notifications are one of those features that seem simple until you’re responsible for designing them. Too few, and people forget to take medications or miss important appointments. Too many, and they become background noise—or worse, another source of stress. For someone managing a chronic illness, that balance matters even more. So where’s the line? That’s the question I’ve been thinking a lot about managing notifications within Health Harmony’s medicine logging. I often get