My Product Philosophy
I believe great healthcare products don't simply deliver information - they help people make better decisions.
Throughout my career, I've worked on products ranging from enterprise healthcare communications to consumer-facing patient experiences. While the products themselves have been different, one idea has remained constant:
When people understand what's happening, they can actively participate in their care.
These principles shape how I approach every product decision I make.
What I Believe
1 / Patients are Capable Partners
Patients shouldn't be passive recipients of care. When given the right tools, context, and support, they can actively participate in decisions about their health.
2 / Understanding Comes Before Action
People can't make confident decisions if they don't understand the information in front of them. Products should reduce confusion before asking users to take action.
3 / Simplicity is an Act of Empathy
Healthcare is already complex. Every unnecessary click, unfamiliar term, or fragmented workflow adds cognitive burden. Good design removes friction so people can focus on what matters.
4 / Solve the Real Problem
Technology isn't the goal. Better experiences are. I try to start with the problem—not the solution—and make sure every feature has a clear purpose.
5 / Build with People, Not Just for Them
Patients, caregivers, clinicians, and business stakeholders each see the problem from a different perspective. Better products come from listening before building.
6 / Product managers represent the user when they're not in the room
Every roadmap discussion, prioritization decision, and tradeoff is an opportunity to ask, "How does this affect the people we're building for?"
How These Beliefs Shape My Work
Discovery
I spend time understanding the problem before discussing solutions. Interviews, workflow observation, and research help uncover what people actually need—not just what they ask for.
Centralized Question:
What problems is the user actually experiencing?
Design
I look for opportunities to reduce cognitive load, simplify workflows, and make complex information easier to understand.
Centralized Question:
How do we reduce cognative burdent?
Prioritization
I weigh patient value alongside business goals, technical feasibility, and organizational priorities. The best product decisions create value for both users and the business.
Centralized Question:
Does this meaningfully improve the patient's experience?
Measurement
Success isn't just feature adoption. I want to understand whether we helped people accomplish something more confidently, efficiently, or with less friction.
Centralized Question:
Did we change behavior?
Every Interaction Costs the Patient Something.
As a cancer patient, I've learned that managing a chronic illness isn't just physically demanding—it's mentally demanding too.
Every appointment, portal, phone call, insurance form, and medication decision requires energy.
I think of that energy as a patient's "health points."
Good product design doesn't ask patients to spend more of them than necessary.
It helps give some of them back.