Professional Experience
Recent Work History
2024 - Present
Customer Service & Experience: Print & Distribution Product Management
Previously:
IT Business Project Consultant
Evernorth, A Division of Cigna Healthcare
I am currently on a consulting contract for Evernorth, a Cigna Healthcare division, primarily focused on driving business outcomes using health data. I am on the product team focused on all the platforms and workflows that enable outbound communications to customers across the enterprise.
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As an experienced product manager with deep experience in print and email and Medicare requirements, I often work on initiatives and/or communications for the government line of business or communications that are regulatory in nature. My role is to assess each of my assigned initiatives to determine business needs, the level of engineering effort, and if the initiative meets the customer's needs.
Key Competencies
Product Strategy & Roadmapping:
Crafting long-term product visions and translating them into actionable roadmaps
Agile Project Management:
Leading agile teams through iterative development cycles to deliver high-quality products.
Market & Competitive Analysis:
Conducting thorough market research to identify opportunities and threats.
Stakeholder Management:
Engaging with stakeholders at all levels to align on goals and expectations.
User Research & Testing:
Implementing user research techniques to gather insights and validate product concepts both in-person and digitally.
Metrics & Analytics:
Defining key performance indicators (KPIs) and using data to drive product decisions.
Key Areas of Expertise
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Requirements Gathering & Documentation for Development
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Product Roadmap Ownership
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Market Management & Brand Management
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SWOT Analysis & Feature Prioritization
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Agile Project Management
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Tools: Figma, Asana, JIRA, Workfront
Additional Completed Trainings
Product School Micro-Certifications
Artificial Intelligence
Product Roadmapping
Product Discovery
Product Strategy
Education
Louisiana State University - Shreveport
Masters in Business Adminstration
Graduated 2019
Online
University of North Texas
Bachelor of Arts - Psychology
Graduated 2014
Denton, TX