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Professional Experience

Recent Work History

2024 - Present

Customer Service & Experience: Print & Distribution Product Management

Previously:
IT Business Project Consultant

Evernorth, A Division of Cigna Healthcare

I am currently on a consulting contract for Evernorth, a Cigna Healthcare division, primarily focused on driving business outcomes using health data. I am on the product team focused on all the platforms and workflows that enable outbound communications to customers across the enterprise. 

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As an experienced product manager with deep experience in print and email and Medicare requirements, I often work on initiatives and/or communications for the government line of business or communications that are regulatory in nature. My role is to assess each of my assigned initiatives to determine business needs, the level of engineering effort, and if the initiative meets the customer's needs.  

Key Competencies

Product Strategy & Roadmapping

Crafting long-term product visions and translating them into actionable roadmaps

Agile Project Management

Leading agile teams through iterative development cycles to deliver high-quality products.

Market & Competitive Analysis

Conducting thorough market research to identify opportunities and threats.

Stakeholder Management

Engaging with stakeholders at all levels to align on goals and expectations.

User Research & Testing

Implementing user research techniques to gather insights and validate product concepts both in-person and digitally.

Metrics & Analytics

Defining key performance indicators (KPIs) and using data to drive product decisions.

Key Areas of Expertise

  • Requirements Gathering & Documentation for Development

  • Product Roadmap Ownership

  • Market Management & Brand Management

  • SWOT Analysis & Feature Prioritization 

  • Agile Project Management

  • Tools: Figma, Asana, JIRA, Workfront

Additional Completed Trainings

Product School Micro-Certifications
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Artificial Intelligence

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Product Roadmapping

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Product Discovery

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Product Strategy

Education

Louisiana State University - Shreveport

Masters in Business Adminstration

Graduated 2019

Online

University of North Texas

Bachelor of Arts - Psychology

Graduated 2014

Denton, TX

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