Professional Experience
Recent Work History
2024 - Present
IT Business Project Consultant
Evernorth, A Division of Cigna Healthcare
I am currently on a consulting contract for Evernorth, a Cigna Healthcare division, primarily focused on driving business outcomes using health data. My primary role is managing projects within the Enterprise Print and Distribution team, driving print projects from a technological perspective as well as collaborating with upstream business partners and vendors.
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Within this role, I have completed 1 vendor transition, closed out several smaller backlogged tech-debt-related projects, and have been collaborating with internal partners on a new print management reporting tool.
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As an experienced Product Manager, I consult on internal tool and portal development. I have developed a high-level roadmap for the current reporting portal used by internal teams and have been outlining user experiences through the portal, gathering data to support features, and writing technical requirements for upcoming sprints. I've also been using my expertise to guide others on my team toward building consistent and efficient processes.
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I receive other projects as assigned, including a significant server migration and technical manual documentation.
2022-2024
Product Manager & IT Project Manager
Sepire
Product Manager for CompliChain, a self-service client portal for job management and tracking. During my tenure, the platform experienced an approximate growth rate of 15%.
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I was responsible for developing a comprehensive roadmap for CompliChain ensuring that it aligns with overall business goals as set by the Leadership Team as well as maintaining the roadmap, updating as new business priorities emerge.
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During my tenure, I developed technical write-ups for 6 new features for the roadmap, fully implemented 3 new features, and contributed to 6 releases. As part of this process, I conducted user research, worked with stakeholders to gather requirements, wrote customer-facing documentation, and conducted Product Release Showcases for the Sepire team in which I would walk the team through the new items in the release and answer questions.
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As an IT Project Manager, I onboarded 10 new customers. I consulted with the customer's technical team to ensure the data flow between us functioned appropriately for production work. I was also the Lead IT PM with members of my team coming to me with technical challenges, seeking help proposing solutions for customers, and more in-depth understanding of the technical environments we worked in.
Key Competencies
Product Strategy & Roadmapping:
Crafting long-term product visions and translating them into actionable roadmaps
Market & Competitive Analysis:
Conducting thorough market research to identify opportunities and threats.
User Research & Testing:
Implementing user research techniques to gather insights and validate product concepts both in-person and digitally.
Agile Project Management:
Leading agile teams through iterative development cycles to deliver high-quality products.
Stakeholder Management:
Engaging with stakeholders at all levels to align on goals and expectations.
Metrics & Analytics:
Defining key performance indicators (KPIs) and using data to drive product decisions.
Key Areas of Expertise
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Requirements Gathering & Documentation for Development
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Product Roadmap Ownership
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Market Management & Brand Management
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SWOT Analysis & Feature Prioritization
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Agile Project Management
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Tools: Figma, Asana, JIRA, Workfront
Additional Completed Trainings
Product School Micro-Certifications
Artificial Intelligence
Product Roadmapping
Product Discovery
Product Strategy
Education
Louisiana State University - Shreveport
Masters in Business Adminstration
Graduated 2019
Online
University of North Texas
Bachelor of Arts - Psychology
Graduated 2014
Denton, TX